Privacy policy

At Uponluxe, your privacy is our priority. We are committed to protecting your personal data and ensuring transparency in how your information is collected, used, stored, and shared when you visit uponluxe or interact with our services.

By using our website, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect personal and browsing data to provide a seamless, secure, and personalized shopping experience.

a. Personal Information

Collected when you voluntarily provide information to us, such as when placing an order or subscribing to our newsletter:

Full name
Email address
Phone number
Billing and shipping addresses
Payment details (PayPal)
Order history and communication records

b. Browsing & Technical Information

Collected automatically through cookies and analytics tools:

IP address and approximate location
Browser type and version
Device type and operating system
Pages visited, time spent, and click behavior
Referral source (e.g., search engines, social media)

2. How We Use Your Information

Your information may be used for the following purposes:

Order processing: To confirm, fulfill, and ship your orders
Customer support: To respond to inquiries and resolve issues
Marketing communication: To send newsletters, promotions, and product updates (only if you opt in)
Website improvement: To analyze usage trends and enhance performance
Fraud prevention: To detect and prevent unauthorized transactions
Legal compliance: To meet obligations under applicable laws and regulations

3. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal data:

SSL encryption for data transmission
Secure third-party payment processors (PayPal)
Access controls and account protection protocols
Routine security audits and vulnerability monitoring

However, please note that no system is entirely immune to risks. We recommend that you use strong passwords and keep your account credentials confidential.

4. Third-Party Services

We work with trusted third-party providers to deliver essential services such as:

Payment processing (PayPal)
Order fulfillment and logistics
Website analytics (e.g., Google Analytics)
Email marketing tools

These service providers are required to use your information only for the specific services they provide on our behalf and must comply with applicable data privacy laws.

We do not sell, rent, or trade your personal information to third parties for commercial purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential site functionality (e.g., shopping cart)
Store user preferences and session data
Analyze user behavior to improve website performance
Provide personalized content and marketing

You can manage your cookie preferences in your browser settings. Disabling cookies may affect certain website features.

6. Your Rights and Choices

You have the right to:

Access the personal data we hold about you
Correct or update inaccurate information
Request deletion of your data (subject to transaction retention policies)
Withdraw consent to marketing communications
Request information on how your data is used and stored

To exercise your rights, contact us at 📧 cahigsimicz@hotmail.com. We will respond to your request within 14 business days.

7. International Data Transfers

Because we serve customers globally, your information may be transferred to and processed in countries other than your own. By using our website, you consent to such transfers, including to countries that may not have the same data protection laws as your jurisdiction.

We ensure that any such transfers are compliant with data protection regulations (e.g., GDPR, where applicable) and are safeguarded with appropriate contractual or technical measures.

8. Data Retention

We retain your personal information only as long as necessary to:

Fulfill your purchases
Provide customer service
Comply with legal and regulatory requirements
Prevent fraud and ensure site integrity

Once no longer needed, your data is securely deleted or anonymized.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or store personal information from minors. If you believe a child has submitted data to us, please contact us so we can promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.

We recommend reviewing this policy periodically to stay informed.

Effective Date: May 27, 2025
Last Updated: May 27, 2025